Auto Body Repairer Information that saves Time & Money!

Vehicle owners, manufacturers, insurers and service providers alike has been utilizing market intelligence provide by the Panelbeaters Directory on its 1822 participating service providers since 2013 - 39,3 million page views to date - turing info into oppportunity!

Panelbeaters Directory Service

As an independent database development company, the Directory is focused on providing accurate information to vehicle owners and all roll players in the Automotive and Insurance Industries. This industry focused facility provide products that turn information data into market  intelligence. 

Personalized profile pages for each reputable panelbeater business across all regions of Southern Africa guarantees in this way that all professional auto body repair specialists have an equal opportunity to present and showcase their services and achievements to vehicle owners and the vehicle repair industry.

This database facilitates informed decisions that save time and money on all levels of the value chain across the Auto Body Repair industry. This exclusive material is available online on a 24/7 basis across all South Africa and the neighbouring SADEC countries.  Information is available on country-, province-, city- and suburb levels.


Panelbeaters Directory Features and Benefits

Every reputable panel shop owner and employee in the auto body repair industry has access to the services of the Panelbeaters directory. All relevant information regarding each panel beaters business is available online to industry users and vehicle owners. The Directory categorizes auto body repair businesses firstly according to location, areas, and keyword searches. Specific vehicle brand, insurance company preference, and warranty requirements are taken into consideration.

Once a suitable panel beater business is identified, the prospective client/industry users and advisors can easily and quickly:

  • Contact the Auto Repair Shop via Telephone, Cell phone, Fax, E-mail, or Whatsapp.
  • Confirm accreditation regarding OEM, Insurance, and even BBEEE requirements.
  • Establish office hours to ensure timeous communication and appointments.
  • Navigate: Utilize built-in Google maps navigation tools to identify, orientate and then get direction and navigation assistance to the panel beaters premises in the best time via the most suitable route.
  • Read public reviews of customer experiences
  • Towing & Roadside assistance: Identification and contact details of reputable towing services linked to professional auto repairers in all regions of southern Africa
  • Professional Conduct: Ascertain if a panel beating business is affiliated to an industry owner’s organization e.g. SAMBRA, CRA or SAARSA to ensure accountability should service standards not be met as well as peace of mind that regulated standards of quality workmanship and equipment are met.
  • Specialist services and ability to repair a variety of requirements such as rubberizing, marine repairs, aircon repairs, and other vehicle maintenance services not normally associated with an auto body repair business such as vehicle security systems, tyre change, and battery replacements.
  • Commercial vehicle repairs: listed according to OEM brand and Insurance company specifications are also recorded.
  • More Info: Read about the business’s history, ownership, background, and specialist services and in most instances also get insight into a professional business profile and pictures of the staff members.
  • Technical Information: Specifications regarding the quality of equipment, tools, and paint utilized by the specific panel beater.
  • The franchise, Assessment center & Assessor panel membership: Identification is provided if a panel beaters business is affiliated or contracted to these services that are normally provided on a national basis, supported by Insurance companies and OEM suppliers.


Owners Portal

Since August 2019, all Auto Body Repair shop owners and management have access to the dynamic new Owners Portal where all relevant information regarding their specific panel beating business unit and the autobody repair industry in general. Secured by a password-protected system log-in system, panel beater personnel can update, read and interact in a safe & excusive environment.  Some features of this panel beaters platform include:

  • General update and editing of business information such as address and contact details, team members, trading hours, BBEEE certification, and business profile.
  • Display and editing of Original Equipment Manufacturers (OEM) and Insurance Industry Panel contracts. This information is critical to vehicle owners and advisors such as insurance personnel, assessors, and towing service operators to ensure that damaged vehicles, covered by manufacturer warrantees are being repaired by approved auto body repair professionals.
  • Update of photo gallery, ensuring the motoring public and industry professionals have insight into facilities and services offered.
  • Google maps: Oversight into the accurate geospatial placement of business addresses in the Google Maps system. Also, the utilization of these navigational data on Google Maps to ensure clients and prospects can reach panel beaters business premises in the best possible time via the most appropriate route.
  • Panelbeaters Directory performance: Insight into profile exposure performance in the Panel Beaters Directory. This includes statistics regarding calls made to the auto repair business, directional and navigation facilities used as well as e-mail and WhatsApp communication stats.
  • Lightstone Echo MBR: Detailed oversight of the panel beaters' business performance as measured by the Lightstone Echo MBR system. These measurements, expressed as a percentage (%), include the following six (6) categories. FRFT- Fixed Right First Time; ROT - fixed a vehicle to be ready on Time as agreed; Advocacy - Staff empowered and taking responsibility; Staff – General professionalism and friendliness of all business staff;  Consultant – customer experience of interaction with specific business representatives; RQ – repair quality.
  • Advertising and Special offers: the ability to add and edit all special Auto Body Repair services and products offered. Changes being updated immediately on a 24 hour, 7 days a week basis.
  • Industry news: the panel beater staff users have direct access to the online Automotive Refinisher news and information system regarding the African Collision Repair Industry
  • Buy and Sell Platform - an exciting new development that will soon give all auto body repair businesses the ability to buy and sell equipment and parts directly amongst each other.
  • Talk to Us - a facility to request support- and note updates to the Web Directories team online, ensuring professional service to all panel beater businesses in the shortest possible time.
  • Owners Forum - exclusive confidential environment to discuss mutual challenges and business strategy - under development
  • Staffing - find skilled artisans and staff - the Directory receive requests daily from people in the marker t place - contact section coming soon 
  • Links: contact detail and navigation tools are provided from each auto body repeater’s individual panel beaters directory profile to their company website and social media platforms (Facebook & Instagram) should it be available. This way ensuring the end-user has maximum information available at one source.


Posted on Aug 02, 2023 by Panel Beater Directory

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