Herewith a summary and extract from  Government Gazette Vol 659 12 May 2020 No43308, specifically related to Auto Body Repair (Panelbeater) and Auto Repair (Mechanic) businesses.  Please read named Gazette for full detail before making any strategic decisions.  These Directions come into effect on the date of publication in the Government Gazette.


  • Maintenance and Repair shops – including all related businesses.
    • Services in preferably on an appointment basis
    • Only at a business within the customer’s municipal borders
    • Part Supply and Logistics – for aftersales car serving and repairs to support regular maintenance and services and to avoid or minimize mechanical breakdown
  • Motor Body Repairers – as above
  • Auto Electricians
  • Tyre Fitment, windscreen replacement centres
  • Bond stores and parts distribution centres
  • Trade-in new and used cars with support services


  1. Emergency Automobile Repairs

3.1. Service Operations:

3.1.1.          All car maintenance and repairs will be confirmed through appointment only. Unsolicited walk-ins will only be allowed under exceptional and emergency circumstances and a full record of each such instance will be kept in writing at the premises of the business for a period of 3 months after the state of disaster has been lifted.

3.1.2.          Members of the public will not be allowed, under any circumstances, to enter the workshop environment. These workspaces will exclusively be reserved for technical and support staff.

3.1.3.          Car owners are to maintain or service their cars within their own municipal boundaries unless in case of extraordinary circumstances.

3.1.4.          The following categories are classified as emergency car repairs for passenger cars (PCs), Light Commercial Vehicles (LCV), Medium Commercial Vehicles (MCV), Heavy Commercial Vehicles (HCV), Extra Heavy Commercial Vehicles (XHCV), inclusive of buses, motorcycles, trailers, caravans, agricultural or any other implement designed or adapted to be drawn by such car:       Repairs on essential services cars, or on the cars of persons performing essential services.       repairs required to restore a car’s safety and roadworthiness to good running condition.       routine servicing of cars that is due or overdue in terms of the manufacturer’s recommended service intervals, whether due as a result of -

(a)   mileage.

(b)   time interval since last service.

(c)   recommendation by car on-board computer.

(d)   urgent collision repairs; and

(e)   specific OEM activated recall or warranty campaigns.

3.1.5           The following categories are not classified as emergency car repairs:

(a)   Cosmetic repairs, such as minor scratches and dents or cosmetic enhancements.

(b)   voluntary or routine servicing that is not overdue in terms of

manufacturer’s service intervals; and

(c)   warranty campaigns of a cosmetic nature unless the warranty is due to expire within 30 days of the intended repair date.

3.2. Parts Supply and Logistics

3.2.1.          Aftersales car servicing and parts sales should operate to support regular services and maintenance of cars under Alert Level 4 and to avoid or minimise any mechanical breakdown that might result in permanent damage given continued car usage and mileage increases during the extended lockdown by ensuring the provision of the necessary parts.

3.2.2.          In order to give effect to the provisions of subparagraph 3.2.1 the following facilities may be reopened under strict trading risk-adjusted measures, hygiene and social distancing restrictions:       Auto electricians.       tyre fitment, windscreen replacement centres.       bond stores and parts distribution centres.       motor body repairers; and       any other related business that can attend to the mentioned repairs.

3.3. Support services should operate at the same staggered workforce levels as set out in paragraph 2, except for bond stores and parts distribution centres which shall operate at 50% from Phase One and ramp up thereafter.