Lightstone EchoMBR CSI in the Panelbeaters Directory
A Business CSI score is a dynamic tool, that indicates the present level @ which the customer’s service expectation, will be met!
Lightstone EchoMBR is the Industry leader in CSI Measurement. They process +40 000 vehicle repair records every month. Accurate assessments are done in real-time, according to multiple criteria. Reporting dashboards are automatically updated daily, providing real-time feedback. Negative responses are automatically escalated to enable effective resolution.
Industry Professionals, Organizations, and Vehicle Owners, as users of the Panelbeaters Directory, gain access to these Scorecards to:
- Gain Insight - how a specific service provider delivers on expectations.
- Compare Industry benchmarks- before choosing a service provider in an area.
- Keep Service Providers accountable.
Example of a scorecard:
Example of early visibility to a user whilst searching for the best service provider on a City or Suburb level:
Lightstone Echo MBR Members, who also subscribe as Featured Members of the Panelbeaters Directory (PBD), have access to an exclusive OWNERS PORTAL where they:
- Enjoy an instant eagle view of the EchoMBR, CSI results, in 8 service focus areas, as well as the LS Key Attribute Index Score (KAI).
- Get these results published to their public-facing online profile in the PBD, for the benefit /insight of their prospective clients and industry users (e.g. OEM’s, Insurers, Brokers, Call Centres & Assessors) that choose service providers on a daily basis!
- Then make this mobile-friendly tool available to all their nominated management and other staff, to focus and motivate service excellence in the CSI domain.
Not a Featured Member of the Panelbeaters Directory yet?
Not a Member of Lightstone EchoMBR yet?
2021 Insights & Stats:
+80 % of vehicle owners must find a solution themselves, after an accident.
+90 % will “google” solutions and compare quotations.
+99 % are forced to sanitize and distance themselves from direct contact.
*2013 is the year the online Panelbeaters Directory was established, trusted by thousands of vehicle owners and industry users, to find solutions, saving time & money.
+1997 Panel beater business profiles in the independent PBD.
+27 million page views to date
2020 Lightstone EchoMBR Awards - Current Industry Champions with bragging rights!
Posted on Oct 06, 2021 by Panel Beater Directory