Lord Dent Panelbeaters
Panel Beaters in Pinetown, Alexander Park , South Africa
031 70 - Click to view
45 Gillitts Road, Westmead, Pinetown, KwaZulu-Natal, 3670
Po Box 2004, Pinetown, 3670
Business Registration Number
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Lord Dent Celebrates 30 Years In Business
From humble beginnings, Lord Dent has grown into a reputable, established and well known Panel Beating Shop.
A qualified diesel mechanic, John Banfield worked in panel beating and mechanic shops for a number of years. He decided that it was time to channel his expertise and practical know how into a venture of his own, so in September 1983, John, together with his wife, Mary launched Lord Dent.
Lord Dent is a family owned and run business. John’s son, John terry joined him in the business in 1991. “Cars have been a part of our family for as long as I can remember, I was brought up with cars. My father and I both have the same enthusiasm for cars so it was only natural that I join the family business,” says John Terry who took over the reins of Lord Dent in 1997. John Terry continues, “my dad put me to work on the floor where I repaired cars and I then moved up the ranks.” Starting at root level and working his way up has given John an in depth understanding
of all facets of the business.
The business was run from a small premises, in a shop next to the current location of Lord Dent. As Lord Dent grew more successful, more space was needed and the shop expanded and took over the building next door.
Initially Lord Dent repaired approximately five cars a week, and today repairs 25 cars a week.Lord Dent specialises in cars under warranty and cars that are insured. They are a major structure repairer and fix all sorts of damages; from cars with small dents to vehicles that have been totally smashed.
Lord Dent has factory approvals from many motor manufacturers including Ford, Mazda, Nissan, Fiat & Alfa, Honda, Toyota, Hyundai, KIA, GM brands and GWM.
Customer service and satisfaction is the focus of Lord Dent. “We strive to get vehicles right the first time and on time. We don’t confess to be perfect but we always try to solve problems efficiently and as quickly as possible,” says John terry.
John Terry is very grateful to his staff. “We have built our reputation on their strength and good work ethic. They have helped us through the good times and bad,” says John
terry. Joseph Mabela has been with Lord Dent since inception, having started out washing cars, he is now a quality controller.
John Terry would also like to thank his customers and suppliers for their support through the years. “Our suppliers have helped us through the many changes that have come through being in the motor industry for which we are most appreciative,” says John Terry.
John Terry together with his staff look forward to many more years ahead.
• To complement policies and procedures with a solid foundation of core company principles and values.
• Create core values to which we live and serve by with no exception
We will always deliver a quality repair either equal to or superior to the original manufacturer’s
standard. The end result will always be an invisible repair
We will always be competent and reliability in all we do. We will ensure we have sound knowledge of what we do and do it right the first time. We will do a little more, to do something different, and that something is everything.
We will always be honest in our dealings with customers, insurance companies, employees, and each other.
• Customer service
We will always provide excellent service at every point of contact with customers and prospects. This includes courtesy and professionalism in all areas.
• Team Work
We will commit to our common goals and are willing to share our resources. We expect everyone to actively participate and valve the diversity of our workforce.
We will continually strive to improve efficiency in everything we do in order to provide better value and service to our customers and to improve our profit potential.
We will treat people with courtesy, politeness, and kindness. We will encourage our co-workers to express their opinions and ideas. We too will listen to what others have to say before expressing your viewpoint.
We will openly communicate with everyone in our organization. All developments are immediately communicated to the client as they occur.
Lord Dent is a team of professional, reliable and committed people who, through honesty, integrity and excellence, are determined to be the best in our industry.
We will always strive for a positive outcome when dealing with customers and insurance brokers, without compromising safety, quality and profitability.
Our repairs and services will be of the highest quality as we are committed to using cutting edge technologies whilst concentrating on improving efficiency.
We will always strive to have a positive attitude and work environment, while treating our clients, suppliers and work colleagues with respect and professionalism.